At Fizzslots Casino, we aim to provide clear and helpful guidance for your online casino experience. However, refunds for gambling-related losses are generally not available. Refunds may only be considered in exceptional cases, such as payment errors, technical issues, or discrepancies in the services provided.
Refund Eligibility
Refunds are typically granted only under the following circumstances:
- Payment Errors: If a payment is processed in error (e.g., duplicate charges or system glitches), you may qualify for a refund.
- Technical Issues: Refunds may be considered for losses caused by technical problems, such as game crashes or system outages. Each case will be reviewed individually.
- Service Discrepancies: If the services provided by a casino are not as advertised or are faulty, a refund or chargeback may be applicable.
Cryptocurrency Transactions
Due to the irreversible nature of blockchain technology, payments made using cryptocurrencies (e.g., Bitcoin) are final and cannot be refunded.
Chargebacks
If you believe you are eligible for a refund, you may request a chargeback through your bank or payment provider for transactions made using traditional payment methods. However, this option is not available for cryptocurrency payments.
Fraud Prevention
Refunds will not be issued if fraudulent activity or a violation of the casino’s Terms and Conditions is suspected.
How to Request a Refund
If you think you qualify for a refund, follow these steps:
- Contact Support: Email us at [email protected] with a detailed explanation of your issue.
- Provide Documentation: Submit any relevant documents, such as payment receipts, error screenshots, or proof of discrepancies.
- Allow Time for Review: Our team will investigate your request thoroughly and respond with a decision.
Important Note
Refunds are rare and are granted solely at the discretion of the casino or payment provider. We strongly encourage all users to review the full refund terms and conditions of their chosen casino or reach out to customer support for further clarification.
If you have any questions, our team is here to assist you at [email protected].